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Privacy Policy

1. Introduction
Better Bionics Inc. (“Better Bionics,” “we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit betterbionics.com or interact with our services.

2. Scope
This policy applies to the website, related landing pages, and any digital services that link to it. By accessing or using these services you agree to the practices described here.

3. Information We Collect

  • Information you provide
    • Contact details such as name, email address, phone number
    • Account credentials if you create a login
    • Health‑related measurements or 3‑D scan data you choose to upload for prosthetic customization
    • Messages, support requests, or survey responses
  • Information collected automatically
    • IP address, browser type, device identifiers
    • Usage data such as pages visited and time spent
    • Cookies and similar tracking technologies
  • Information from third parties
    • Payment processors for transaction details (last four digits of card, payment status)
    • Analytics providers (aggregated site metrics)

4. How We Use Your Information

  • Provide and personalize our products or services
  • Process orders and payments
  • Respond to inquiries and support requests
  • Improve site performance, safety, and usability
  • Conduct research and development to enhance prosthetic design and user experience
  • Send administrative emails, newsletters, or marketing communications with your consent
  • Comply with legal obligations and protect our rights

5. Legal Bases for Processing (GDPR)
We process personal data under one or more of the following bases:

  • Consent
  • Contract performance
  • Legitimate interests such as improving our services and protecting security
  • Compliance with a legal obligation
  • Protection of vital interests, particularly if health data is involved

6. Cookies and Similar Technologies
We use essential cookies for core functionality and analytics cookies to understand site usage. You can control cookies through your browser settings or opt‑out banners where offered.

7. Disclosure of Information
We do not sell personal information. We may share data with:

  • Service providers who perform functions on our behalf (hosting, payments, analytics) and who are bound by confidentiality obligations
  • Research partners and clinicians under data‑processing agreements and, where applicable, with de‑identified or aggregated data
  • Authorities if required by law or to protect rights, safety, or property
  • Successors in interest in the event of a merger, acquisition, or asset sale

8. Data Retention
We keep personal information only as long as necessary for the purposes described above, unless a longer period is required by law. 3‑D scan files and other health‑related data are deleted or de‑identified once they are no longer needed for fabrication, support, or research (typically twelve months after final fit unless you request earlier deletion).

9. Data Security
We employ industry‑standard safeguards including encryption in transit, restricted access controls, and regular security audits. No method of transmission or storage is completely secure; however, we strive to use commercially acceptable means to protect your data.

10. International Transfers
Our servers are located in Canada and the United States. If you are accessing the site from outside these regions, your data may be transferred to and processed in jurisdictions with different privacy laws. We rely on contractual clauses and other safeguards to protect such transfers.

11. Your Rights
Depending on your location you may have rights to:

  • Access, correct, or delete personal information
  • Object to or restrict processing
  • Withdraw consent at any time (without affecting prior processing)
  • Data portability (GDPR)
  • Lodge a complaint with a supervisory authority
    To exercise these rights, contact us using the details below. We will respond within thirty days unless otherwise permitted by law.

12. Children’s Privacy
We do not knowingly collect personal information from children under thirteen without verifiable parental consent. If you believe we have collected such data in error contact us immediately and we will delete it.

13. Changes to This Policy
We may update this policy periodically. Material changes will be posted on this page with a revised “Last updated” date. Continued use of the site after changes indicates acceptance.